Accessibility

Accessibility Policy and Procedures

Highland Shores Children’s Aid is committed to promoting, providing and maintaining an environment where respect and dignity is demonstrated at all times. Highland Shores Children’s Aid is committed to providing accessible customer service to all of its customers. The objective of this policy is to meet the requirements in accordance with the Accessibility Standards for Customer Service (Ontario Regulation 429/07) and addresses the following:

  • the provision of goods and services to persons with disabilities;
  • the use of assistive devices by persons with disabilities;
  • the use of service animals by persons with disabilities;
  • the use of support persons by persons with disabilities;
  • notice of temporary disruptions in services and facilities;
  • training;
  • customer feedback regarding the provision of goods and services to persons with disabilities; and
  • notice of availability and format of documents - documents published by the Society such as brochures, Annual Reports, etc. can be made available upon request in an alternative format for individuals with disabilities.  Contact the Communications Coordinator at Highland Shores Children's Aid at 800-267-0570, ext. 2202. 

This policy is supported by procedures which outline the detailed processes and accommodations pursuant to this policy. The supporting procedures include the following:

  • Procedures for Customer Service and the Use of Assistive Devices
  • Procedures for the Use of Service Animals
  • Procedures for the Use of Support Persons
  • Procedures for Providing Notice of Temporary Disruptions
  • Procedures for Training
  • Procedures for Receiving Feedback
  • Emergency and Public Safety Information

Click here to view a copy of the Highland Shores Children's Aid Accessibility for Ontarians with Disability Policy

The accessibility policies of Highland Shores Children's Aid are available upon request and provided in an accessible format if required.  Contact the Communications Coordinator at Highland Shores Children's Aid at 800-267-0570, ext. 2202.