• About
    • Signs of Safety
    • Our Board
    • Becoming a Board Member
    • Our History
    • Our Services
    • Our Communities
    • Our Media
    • Our Publications
    • The Children’s Foundation
    • Notice of Information Practices
    • Access to Records
    • Child Welfare Record Check Consent Form
  • Report
    • Report a Concern
    • What is Abuse or Neglect?
    • Signs of Abuse or Neglect
    • How and Why it Happens
    • What Happens During an Investigation?
    • October is Dress Purple Month
  • Foster
    • What Do Foster Parents Do?
    • Who Can Become a Foster Parent?
    • What is Involved in Becoming a Foster Parent?
    • Who Are Foster Children?
    • Types of Foster Care
    • Foster Parent Training & Support
    • National Foster Family Week
    • Learn More about Becoming a Foster Parent
    • Children and Youth Who Need Full-time or Relief Foster Families
  • Adopt
    • Who Can Adopt?
    • How Do I Adopt?
    • Adoption Awareness Month
  • Support
    • Volunteer Opportunities
    • Donate
  • Parenting
    • Discipline
    • Legislation
    • Parenting Programs
    • Parenting Resources
  • Youth
    • Overview
    • Our Youth Programs
    • Board Youth Advisory Committee (YAC)
    • Resources & Services for Youth
    • Former Youth In Care
  • News
  • Working With Us
    • Employment Opportunities
    • Salary & Benefits
    • Training & Development
    • Roles & Qualifications
    • Student Opportunities
    • Vendors
    • Procurement of Goods and Services
  • Accountability
    • 10 Facts About Highland Shores Children’s Aid
    • Annual Report
    • Annual Review and Budget
    • Audited Financial Statements
    • Child Protection Standards and Tools
    • Executive Level Travel Expenses
    • Mission, Vision, Values Statements, Equity Statement & Strategic Plan
    • Performance Indicators
    • Perquisites
  • Contact
    • Concerns / Complaints
    • Feedback / Compliments
    • Access to Records
Highland Shores Children's Aid Society
ACCESSIBILITY |  LOGIN |  FRANCAIS |
  • About
    • Signs of Safety
    • Our Board
    • Becoming a Board Member
    • Our History
    • Our Services
    • Our Communities
    • Our Media
    • Our Publications
    • The Children’s Foundation
    • Notice of Information Practices
    • Access to Records
    • Child Welfare Record Check Consent Form
  • Report
    • Report a Concern
    • What is Abuse or Neglect?
    • Signs of Abuse or Neglect
    • How and Why it Happens
    • What Happens During an Investigation?
    • October is Dress Purple Month
  • Foster
    • What Do Foster Parents Do?
    • Who Can Become a Foster Parent?
    • What is Involved in Becoming a Foster Parent?
    • Who Are Foster Children?
    • Types of Foster Care
    • Foster Parent Training & Support
    • National Foster Family Week
    • Learn More about Becoming a Foster Parent
    • Children and Youth Who Need Full-time or Relief Foster Families
  • Adopt
    • Who Can Adopt?
    • How Do I Adopt?
    • Adoption Awareness Month
  • Support
    • Volunteer Opportunities
    • Donate
  • Parenting
    • Discipline
    • Legislation
    • Parenting Programs
    • Parenting Resources
  • Youth
    • Overview
    • Our Youth Programs
    • Board Youth Advisory Committee (YAC)
    • Resources & Services for Youth
    • Former Youth In Care
  • News
  • Working With Us
    • Employment Opportunities
    • Salary & Benefits
    • Training & Development
    • Roles & Qualifications
    • Student Opportunities
    • Vendors
    • Procurement of Goods and Services
  • Accountability
    • 10 Facts About Highland Shores Children’s Aid
    • Annual Report
    • Annual Review and Budget
    • Audited Financial Statements
    • Child Protection Standards and Tools
    • Executive Level Travel Expenses
    • Mission, Vision, Values Statements, Equity Statement & Strategic Plan
    • Performance Indicators
    • Perquisites
  • Contact
    • Concerns / Complaints
    • Feedback / Compliments
    • Access to Records

Concerns / Complaints

If you have any concerns about a child please call 1-800-267-0570.

Report
Foster
Adopt
Support

Do You Have a Concern, or Complaint About Our Services?

We want to work with you to resolve any issues. If you have a concern or complaint about the service you are receiving from us here’s what you can do:

  1. Talk to your worker. You may be able to solve the issue together.
  2. If you still have concerns after talking to your worker you can set up a telephone or in-person meeting with your worker’s supervisor. You are welcome to bring a friend or family member or Band or Native Community member with you to the meeting for support.
  3. If after these discussions you still don’t feel like your issue has been solved or you don’t wish to meet with your worker’s supervisor, you can send your complaint in writing to:

Jess Uddenberg, Director of Services,
Highland Shores Children’s Aid,
363 Dundas St. West, Belleville, ON, K8P 1B3
Email:  jess.uddenberg@highlandshorescas.com

Within seven days of receiving your written complaint, you’ll be contacted. You’ll be told if your complaint is eligible for an Internal Complaint Review Panel meeting and that meeting will be explained. If you want to continue with this step, the Internal Complaint Review Panel meeting will take place within 14 days of you having sent in your written complaint.

If you’d like to print a copy of the above steps that are explained in our Compliments, Concerns, Complaints brochure, please click here.

If a solution to your concern has still not been found after the Internal Complaint Review Panel meeting, then you may be able to take your complaint to the Child and Family Services Review Board (CFRB) if you feel that our agency has:

  • Refused to proceed with a complaint
  • Failed to respond to your complaint within the required timeframe
  • Failed to comply with the complaint procedure outlined on this page
  • Not given you an opportunity to be heard regarding a decision affecting your interests or concerns about the services you received
  • Failed to provide you with the reasons for a decision that affects your interests

You may also contact the Child and Family Services Review Board if you believe there are inaccuracies in your file at our agency. A complaint about file accuracy can only be made after it has been heard by the agency’s Internal Complaints Review Panel.

Your request for a review at the Child and Family Services Review Board must be made in writing on the form available through the Child and Family Services Review Board.

CHILD & FAMILY SERVICES REVIEW BOARD
655 Bay Street, 14th Floor, Toronto, ON M7A 2A3
Phone: 416-327-0111 Toll-free: 1-888-777-3616
Fax: 416-327-0558  TTY: 1-800-855-0511
www.cfsrb.ca

Email: cfsrb@ontario.ca

 

You can also contact the Ontario Ombudsman. Anyone who has a concern about a child or a group of children receiving services from a CAS, or about a children’s residence where a young person has been placed by a CAS, may request an investigation if the issue remains unsolved after existing complaint procedures have been exhausted. The Ontario Ombudsman cannot begin an investigation until the complaint has already been addressed through the Children’s Aid Society’s internal complaint process or through the Child & Family Services Review Board (CFSRB).

ONTARIO OFFICE OF THE OMBUDSMAN ONTARIO – Child and Youth Unit
401 Bay Street, Suite 2200, Toronto, Ontario M5H 2Y4
Phone: (416) 325-5669 Toll-free:1-800-263-2841
Fax: (416) 325-5681 TTY: (416) 325-2648

Email: cy-ej@ombudsman.on.ca

Click Here to download a copy of Your Legal Rights brochure.

  • Contact Overview
  • Concerns / Complaints
  • Feedback / Compliments

Areas of Interest

+ Dispelling Myth on Sharing Information + Our Communities + October is Dress Purple Month

Resources

+ Parenting Programs + Parenting Resources + Publications + Signs of Safety
  • https://www.oacas.org
  • https://www.triplep.net
  • https://www.partcanada.org/
  • https://www.kidsmentalhealth.ca
  • https://alderville.ca/
  • https://www.signsofsafety.net
  • https://www.mcss.gov.on.ca/en/mcss/
  • https://www.canadahelps.org/en/charities/id/73535
  • https://www.cwlc.ca/
  • https://www.northumberland.ca/en/living-here/community-safety-well-being.aspx
  • https://mbq-tmt.org/
  • https://www.binnoojiiyag.ca/
Highland Shores Children's Aid Society

STAY CONNECTED

Locations

Highland Shores Children’s Aid serves the counties of Hastings, Prince Edward and Northumberland.

BANCROFT | BELLEVILLE | COBOURG | PICTON

How Can I Help?

+ Join our Team + Volunteer Opportunities + Make a Donation

Contact Us

If you have any concerns about a child please call 1-800-267-0570.

©COPYRIGHT 2023 HIGHLAND SHORES CAS | SITE BY: SNAP 360

ACCESSIBILITY | PRIVACY POLICY | LOGIN | FRANCAIS | TO TOP

We are open and here to help.

Highland Shores CAS is an essential workplace. Our doors are open; however, in accordance with Public Health guidance, all visitors and staff should stay home when sick. Visits should be rescheduled during the time symptoms are present until symptoms have improved for 24 hours or 48 hours for gastrointestinal symptoms.

Also, masks are currently required in all public parts of our building until further notice.

If you have concerns about the safety of a child, or if you need our help, please call 1-800-267-0570 24 hours a day, 7 days a week.

Skip to content
Open toolbar Accessibility Tools

Accessibility Tools

  • Increase TextIncrease Text
  • Decrease TextDecrease Text
  • Reset Reset