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  • Contact
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Highland Shores Children's Aid Society
ACCESSIBILITY |  LOGIN |  FRANCAIS |
  • About
    • Signs of Safety
    • Our Board
    • Becoming a Board Member
    • Our History
    • Our Services
    • Our Communities
    • Our Media
    • Our Publications
    • The Children’s Foundation
    • Notice of Information Practices
    • Access to Records
    • Child Welfare Record Check Consent Form
  • Report
    • Report a Concern
    • What is Abuse or Neglect?
    • Signs of Abuse or Neglect
    • How and Why it Happens
    • What Happens During an Investigation?
    • October is Dress Purple Month
  • Foster
    • What Do Foster Parents Do?
    • Who Can Become a Foster Parent?
    • What is Involved in Becoming a Foster Parent?
    • Who Are Foster Children?
    • Types of Foster Care
    • Foster Parent Training & Support
    • National Foster Family Week
    • Learn More about Becoming a Foster Parent
    • Children and Youth Who Need Full-time or Relief Foster Families
  • Adopt
    • Who Can Adopt?
    • How Do I Adopt?
    • Adoption Awareness Month
  • Support
    • Volunteer Opportunities
    • Donate
  • Parenting
    • Discipline
    • Legislation
    • Parenting Programs
    • Parenting Resources
  • Youth
    • Overview
    • Our Youth Programs
    • Board Youth Advisory Committee (YAC)
    • Resources & Services for Youth
    • Former Youth In Care
  • News
  • Working With Us
    • Employment Opportunities
    • Salary & Benefits
    • Training & Development
    • Roles & Qualifications
    • Student Opportunities
    • Vendors
    • Procurement of Goods and Services
  • Accountability
    • 10 Facts About Highland Shores Children’s Aid
    • Annual Report
    • Annual Review and Budget
    • Audited Financial Statements
    • Child Protection Standards and Tools
    • Executive Level Travel Expenses
    • Mission, Vision, Values Statements, Equity Statement & Strategic Plan
    • Performance Indicators
    • Perquisites
  • Contact
    • Concerns / Complaints
    • Feedback / Compliments
    • Access to Records

Accessibility

If you have any concerns about a child please call 1-800-267-0570.

Report
Foster
Adopt
Support

Highland Shores Children’s Aid Accessibility Commitment

Highland Shores Children’s Aid (HSCA) is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.

Please click here to view our standard customer service procedures.

Multi-Year Accessibility Plan

HSCA will establish, implement, maintain and document a Multi-Year Accessibility Plan to identify, remove and prevent barriers and increase accessibility for persons with disabilities, in accordance with AODA.

The Multi-year Accessibility Plan will be reviewed and updated at least once every five years and will be posted on the HSCA website. Upon request, a copy of the Multi-Year Accessibility Plan, in an accessible format, will be made available.

Please click here to view our accessibility plan.

Training

HSCA will provide training on AODA, any regulations under it, and the Ontario Human Rights Code as they relate to persons with disabilities, to employees, volunteers including Board Members, foster and other care providers, all persons who participate in developing the organization’s policies and all other persons who provide goods, services or facilities on behalf of HSCA.

Assisted Devices

Individuals with disabilities may use assisted devices to aid receipt of services. Employees, board members, volunteers, foster parents and others who deal with the public on the behalf of the Agency are expected to be familiar with various assistive devices that may be used by people with disabilities.

Service Animals

Persons with disabilities are permitted to be accompanied by their service animal and are able to keep the animal with them in areas/premise that are open to the public when accessing service provided by the Agency unless the animal is otherwise excluded by law.

Support Persons

Persons with disabilities are permitted to be accompanied by their support person in area/premises that are open to the public, when accessing services provided by the Agency. The Agency shall ensure that both persons are permitted to enter the premises together and that the person with a disability is not prevented from having access to the support person while on the premises.

Notice of Disruption

Efforts will be made to provide clients with notice in the event of a disruption in the facilities or services potentially used by people with disabilities, including information about the reasons for the disruption, its anticipated duration and a description of alternative facilities or services, if available.

The notice will be placed as soon as possible at visible places on the premises and on the Agency website and internally.

HSCA will notify the public regarding the availability of accessible formats and communication supports on its website.

Accessible Formats and Communication Supports

Upon request, HSCA will provide, or arrange for the provision of, accessible formats and communication supports for persons with disabilities, will do so in a timely manner that takes into account the person’s accessibility needs due to disability and at a cost that is no more than the regular cost charged to other persons.

Feedback

HSCA will ensure that there are opportunities for feedback regarding our services to individuals with disabilities. Anyone is invited to provide feedback and all feedback is tracked to ensure appropriate follow-up and reporting and is kept in strict confidence.

  1. A copy of the Society’s Accessibility policies and related documents are available upon request. Contact the Human Resources Assistants at Highland Shores Children’s Aid at 800-267-0570, ext. 2266 or ext. 2340.

Please click here to leave general feedback and compliments.

 

 

  • Accessibility Overview
  • TTY Service

Areas of Interest

+ Dispelling Myth on Sharing Information + Our Communities + October is Dress Purple Month

Resources

+ Parenting Programs + Parenting Resources + Publications + Signs of Safety
  • https://www.oacas.org
  • https://www.triplep.net
  • https://www.partcanada.org/
  • https://www.kidsmentalhealth.ca
  • https://alderville.ca/
  • https://www.signsofsafety.net
  • https://www.mcss.gov.on.ca/en/mcss/
  • https://www.canadahelps.org/en/charities/id/73535
  • https://www.cwlc.ca/
  • https://www.northumberland.ca/en/living-here/community-safety-well-being.aspx
  • https://mbq-tmt.org/
  • https://www.binnoojiiyag.ca/
Highland Shores Children's Aid Society

STAY CONNECTED

Locations

Highland Shores Children’s Aid serves the counties of Hastings, Prince Edward and Northumberland.

BANCROFT | BELLEVILLE | COBOURG | PICTON

How Can I Help?

+ Join our Team + Volunteer Opportunities + Make a Donation

Contact Us

If you have any concerns about a child please call 1-800-267-0570.

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ACCESSIBILITY | PRIVACY POLICY | LOGIN | FRANCAIS | TO TOP

We are open and here to help.

Highland Shores CAS is an essential workplace. Our doors are open; however, in accordance with Public Health guidance, all visitors and staff should stay home when sick. Visits should be rescheduled during the time symptoms are present until symptoms have improved for 24 hours or 48 hours for gastrointestinal symptoms.

Also, masks are currently required in all public parts of our building until further notice.

If you have concerns about the safety of a child, or if you need our help, please call 1-800-267-0570 24 hours a day, 7 days a week.

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