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    • 10 Facts About Highland Shores Children’s Aid
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Highland Shores Children's Aid Society
ACCESSIBILITY |  LOGIN |  FRANCAIS |
  • About
    • Signs of Safety
    • Our Board
    • Becoming a Board Member
    • Our History
    • Our Services
    • Our Communities
    • Our Media
    • Our Publications
    • The Children’s Foundation
    • Notice of Information Practices
    • Access to Records
    • Child Welfare Record Check Consent Form
  • Report
    • Report a Concern
    • What is Abuse or Neglect?
    • Signs of Abuse or Neglect
    • How and Why it Happens
    • What Happens During an Investigation?
    • October is Dress Purple Month
  • Foster
    • What Do Foster Parents Do?
    • Who Can Become a Foster Parent?
    • What is Involved in Becoming a Foster Parent?
    • Who Are Foster Children?
    • Types of Foster Care
    • Foster Parent Training & Support
    • National Foster Family Week
    • Learn More about Becoming a Foster Parent
    • Children and Youth Who Need Full-time or Relief Foster Families
  • Adopt
    • Who Can Adopt?
    • How Do I Adopt?
    • Adoption Awareness Month
  • Support
    • Volunteer Opportunities
    • Donate
  • Parenting
    • Discipline
    • Legislation
    • Parenting Programs
    • Parenting Resources
  • Youth
    • Overview
    • Our Youth Programs
    • Board Youth Advisory Committee (YAC)
    • Resources & Services for Youth
    • Former Youth In Care
  • News
  • Working With Us
    • Employment Opportunities
    • Salary & Benefits
    • Training & Development
    • Roles & Qualifications
    • Student Opportunities
    • Vendors
    • Procurement of Goods and Services
  • Accountability
    • 10 Facts About Highland Shores Children’s Aid
    • Annual Report
    • Annual Review and Budget
    • Audited Financial Statements
    • Child Protection Standards and Tools
    • Executive Level Travel Expenses
    • Mission, Vision, Values Statements, Equity Statement & Strategic Plan
    • Performance Indicators
    • Perquisites
  • Contact
    • Concerns / Complaints
    • Feedback / Compliments
    • Access to Records

TTY Service

If you have any concerns about a child please call 1-800-267-0570.

Report
Foster
Adopt
Support

Currently Highland Shores Childrens Aid is using a TTY Service through “Bell Relay Service“.

How Bell Relay service works for a TTY user:

Persons who are deaf, hard of hearing or have a speech disability use a TTY to type their conversations to a Bell Relay operator. The operator then reads the typed conversation to the other party. The Bell Relay operator then types the other party’s spoken words back to the TTY user.

How Bell Relay service works for voice users:

You can easily initiate home or mobile phone calls to TTY users using the Bell Relay service. A Bell Relay operator will type your spoken words to TTY users and read back their replies.

How to use TTY Service

TTY to Voice:
If you need to call Highland Shores Children’s Aid and require TTY service, please do the following using your TTY machine:

  • Dial 711 (The Bell Relay operator will answer saying Bell Canada Relay service, (operator’s name) speaking, followed by GA (for go ahead).
  • Type in 613 962 9291 and then type GA. Type in the name of the person (or extension) you are trying to reach, doing so helps the agent connect to the person you are calling. The Bell Relay operator will let you know as soon as someone answers the call, i.e. “John is on the line, GA” (if you provided a name).

During regular business hours 8:30 until 4:30 weekdays unless a statutory holiday

  • 0 will take you to reception
  • 1 will take you to our centralized screening workers to report an incident

General tips for TTY users

When calling Highland Shores Children’s Aid, be sure to give the operator the name of the person (or extension) you are trying to reach. This way, the call will progress much more quickly, and the operator won’t have to keep repeating the procedures for using the Bell Relay Service.

  • If you type the wrong word or message, either backspace or type XXX after the mistake.
  • When you finish your turn, remember to type GA to signal the other person to respond.
  • When the conversation is finished, type GA or SK (stop keying).  Complete your call by placing the handset back on the phone and turn the TTY power switch off.
  • Always wait for the Bell Relay operator’s GA before typing.

  • Accessibility Overview
  • TTY Service

Areas of Interest

+ Dispelling Myth on Sharing Information + Our Communities + October is Dress Purple Month

Resources

+ Parenting Programs + Parenting Resources + Publications + Signs of Safety
  • https://www.oacas.org
  • https://www.triplep.net
  • https://www.partcanada.org/
  • https://www.kidsmentalhealth.ca
  • https://alderville.ca/
  • https://www.signsofsafety.net
  • https://www.mcss.gov.on.ca/en/mcss/
  • https://www.canadahelps.org/en/charities/id/73535
  • https://www.cwlc.ca/
  • https://www.northumberland.ca/en/living-here/community-safety-well-being.aspx
  • https://mbq-tmt.org/
  • https://www.binnoojiiyag.ca/
Highland Shores Children's Aid Society

STAY CONNECTED

Locations

Highland Shores Children’s Aid serves the counties of Hastings, Prince Edward and Northumberland.

BANCROFT | BELLEVILLE | COBOURG | PICTON

How Can I Help?

+ Join our Team + Volunteer Opportunities + Make a Donation

Contact Us

If you have any concerns about a child please call 1-800-267-0570.

©COPYRIGHT 2023 HIGHLAND SHORES CAS | SITE BY: SNAP 360

ACCESSIBILITY | PRIVACY POLICY | LOGIN | FRANCAIS | TO TOP

We are open and here to help.

Highland Shores CAS is an essential workplace. Our doors are open; however, in accordance with Public Health guidance, all visitors and staff should stay home when sick. Visits should be rescheduled during the time symptoms are present until symptoms have improved for 24 hours or 48 hours for gastrointestinal symptoms.

Also, masks are currently required in all public parts of our building until further notice.

If you have concerns about the safety of a child, or if you need our help, please call 1-800-267-0570 24 hours a day, 7 days a week.

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