When you call with a question or concern for a child’s wellbeing, you will speak to a Child Protection Worker to discuss the details of your concerns and you may be contacted for further information.

The worker may ask you to identify yourself, but for non-professionals, like a neighbour or friend, this is not required. Professionals who work with children, such as teachers and doctors, are encouraged to identify themselves.

Responses to a call from the community can include a reach out to the family to connect them to supports and resources, or to open a child protection investigation.  Sometimes the information doesn’t warrant those responses and the information is simply documented and will be reviewed in the future should other worries or needs come forward.